We have gathered the most important information on delivery, payment, warranty and products. Didn't find an answer? Write to us and we'll help.
Delivery and assembly within the showroom's city are free. We'll bring your order, carry it up to your floor, assemble it and take away the packaging at no extra charge.
Within the city, delivery usually takes 1–3 days after stock confirmation. To other cities in Kazakhstan we ship by transport company; the manager will confirm the timing.
Yes, pickup is available from any of our 20 showrooms in 5 cities, and it is free. Agree a convenient time with a manager.
Kaspi Pay (including Kaspi Red 0-0-24), Halyk, Forte, Kaspi Gold via QR, Kaspi remote account, cashless payment for legal entities. 0-0-24 instalments can be arranged online in 2 minutes.
Payment is made in stages: a prepayment after the contract is signed and the final payment after the order is completed.
Yes, there are several options. You can place an order with a partial prepayment (product reservation), pay in full, or pay on delivery after receiving the goods.
Installment plan of up to 24 months with no down payment and no overpayment through Kaspi Bank. Arranged in a few minutes in store or online, available on all products.
Yes, all furniture comes with a 12-month warranty under the contract, provided the rules of use and care are followed.
Warranty claims, provided the terms of the contract and operating rules are observed, are reviewed within 3–14 days, depending on the nature of the request and the need for diagnostics or component replacement.
Contact us and we will promptly review your request under the warranty service, provided the operating rules have been followed. All the necessary information is in the Contacts section.
Yes, within 14 days of receipt, provided the product has not been used and the factory packaging is intact. Refunds go back to the same card or account within 3 business days.
We work with quality, proven materials: ceramic, tempered glass, chipboard, MDF, veneer, solid wood, stainless steel and modern furniture hardware.
We use high-quality hardware from proven manufacturers, ensuring the reliability and durability of our furniture.
Yes, we offer a wide range of colours, textures and materials to bring any interior concept to life.
Care depends on the material of the product. It is enough to regularly wipe the furniture with a soft cloth, avoid moisture and direct sunlight, and use only recommended cleaning products. Detailed care instructions are provided at the time of purchase.
We have 20 showrooms in 5 cities across Kazakhstan: Almaty (8), Karaganda (2), Astana (5), Aktobe (2), Shymkent (2). All addresses are on the “Showrooms” page. We work without breaks and without days off.
Submit a request on the website, call us or message us on messenger. We will advise you and prepare an individual offer.
Yes, all orders are placed officially under a contract that specifies timelines, cost and warranty obligations.
Yes, we work with both private clients and companies, offices, hotels and other organizations.
Yes, we offer furniture for offices, shops, beauty salons, hotels, cafés and other commercial spaces.
Yes, we actively work with designers, wholesale and corporate clients, hotels, cafés and restaurants (HoReCa). Contact our corporate department: opt@roomsmebel.kz, +7 778 784 03 54 — we will arrange individual terms and special partnership offers.
Contact us in any convenient way — we'll be happy to help. 😊
ROOMS managers will answer any question about products, orders and delivery.