Warranty terms, exchange and return conditions, and rules for using and caring for ROOMS furniture.
A warranty is an obligation to rectify product defects within a set period from the date of delivery. Quality assurance means that the product meets requirements not only at the time of purchase, but throughout its entire service life, as calculated under manufacturing standards.
Goods of proper quality are not subject to return or exchange after assembly. Once the buyer or an authorised person signs the waybill (received, no quality claims), the goods are not subject to return or exchange.
Operating instructions are a document with directions and recommendations for care and use of the furniture. The QR code "Operating and Care Instructions for Furniture" is printed on the Customer Order: scan it to review the recommendations in detail and keep your furniture beautiful for years.
ROOMS warranty and service mean confidence in every purchase. We officially stand behind the quality of our furniture, assist with exchanges and returns in accordance with the Law of the Republic of Kazakhstan, and remain in touch after your purchase too.
Following simple rules of use and care extends the service life of your furniture for years. All recommendations are available via the QR code in the "Customer Order" and in the downloadable documents above.
We'll help you with warranty terms, exchanges and furniture care.